Last updated: 29 November 2025

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At Sticker Studio Sunshine Coast, we take pride in producing high-quality custom stickers, signage, banners, A-frames, branded clothing, and other personalised products. Because every item we create is made to order, our refund and returns process is different from standard retail stores.

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Please read the following policy carefully before placing an order.

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1. Custom Orders — No Refunds After Artwork Approval

Most of our products are custom-made, which means they cannot be resold or reused.
For this reason:

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Once artwork has been approved by the client, full responsibility rests with the client.

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This includes responsibility for:

• Spelling, grammar, or design errors

• Colours, placement, images, or logos

• Size, measurements, and product selection

• Uploads provided by the customer

• Incorrect information supplied during the order process

After approval, no cancellations, changes, refunds, or reprints can be made unless the product is faulty or does not match the approved artwork.

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2. Errors or Issues Before Approval

If you notice an error before approving artwork, please notify us immediately so we can amend it.
We will not proceed to production until you have confirmed and approved the final design.

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3. Faulty or Incorrect Products

We take care to ensure every order meets our quality standards.
In the rare event your order arrives faulty or significantly different from the approved artwork, we will:

• Inspect the issue

• Provide a reprint, replacement, or refund if the fault is genuine

To lodge a claim, please contact us within 7 days of receiving your order and provide:

• A description of the issue

• Photos showing the fault

• Your order number or invoice details

We do not accept claims for:

• Minor colour variations due to screen vs. print differences

• Normal material characteristics

• Wear and tear

• Issues caused by incorrect installation or handling

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4. Change of Mind

We do not offer refunds, exchanges, or returns for:

• Change of mind

• Wrong size selected

• Incorrect specifications provided by the customer

• Preference changes after receiving the product

Custom products are made especially for you and cannot be restocked.

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5. Shipping Issues

Once products leave our workshop, we cannot take responsibility for:

• Delays caused by couriers

• Lost or damaged items in transit

However, we will assist you in lodging a claim with the courier where possible.

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6. Colours, Print & Material Variations

Due to variations in screens, monitors, and materials:

• Printed colours may differ slightly from what appears on your device

• Minor material or shade variations may occur between batches

These are considered normal and are not grounds for refunds or reprints.

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7. Contact Us

To ask questions or lodge a return request, contact us at:

Sticker Studio Sunshine Coast
Email: sales@stickerstudiosc.com.au
Phone: 0427 471 942
Website: www.stickerstudiosc.com.au